Aircall vs Five9 (2024 Comparison)
Aircall offers a user-friendly interface and seamless CRM integration, making it an ideal choice for businesses seeking a scalable communication solution.
- Easy to integrate with CRM tools.
- User-friendly interface.
- Scalable for growing businesses.
- Limited advanced features.
- Basic analytics capabilities.
Free plan?
NoStarting price
$30 per month per user
Five9 provides a comprehensive feature set and advanced analytics, making it a powerful tool for contact centers aiming to enhance customer interactions.
- Comprehensive feature set.
- Advanced analytics and reporting.
- Strong omnichannel support.
- Higher cost for small businesses.
- Complex setup process.
Free plan?
NoStarting price
$119 per monthWhat is Aircall?
Aircall is a cloud-based phone system designed for modern businesses. It offers seamless integration with popular CRM and helpdesk tools, making it easy to manage customer interactions. With features like call routing, voicemail, and analytics, Aircall helps businesses streamline communication and improve customer service. Whether you're a small business or a large enterprise, Aircall provides a scalable solution that adapts to your needs, ensuring you stay connected with your customers efficiently.
What is Five9?
Five9 is a leading cloud contact center software that empowers businesses to deliver exceptional customer experiences. It offers a comprehensive suite of tools, including automatic call distribution, predictive dialing, and omnichannel support. Five9 helps businesses optimize their contact center operations, improve agent productivity, and enhance customer satisfaction. With its robust analytics and reporting capabilities, Five9 enables businesses to make data-driven decisions and achieve their customer service goals.
Pros and Cons of Aircall vs Five9
Pros & Cons of Aircall
- Aircall's interface is designed with simplicity in mind, making it easy for users to navigate and manage their communication needs without extensive training.
- Aircall integrates effortlessly with popular CRM tools, allowing businesses to streamline their workflows and improve customer interactions.
- Aircall offers a scalable solution that grows with your business, providing the flexibility needed to adapt to changing communication needs.
- While Aircall offers essential features, it may lack some of the advanced capabilities found in more comprehensive solutions like Five9.
- Aircall's analytics tools provide basic insights, but may not offer the depth of analysis required by larger enterprises.
Pros & Cons of Five9
- Five9 offers a wide range of features, including advanced call routing, predictive dialing, and omnichannel support, making it a powerful tool for contact centers.
- Five9 provides in-depth analytics and reporting tools, allowing businesses to gain valuable insights into their contact center operations and make data-driven decisions.
- Five9 excels in omnichannel support, offering seamless integration across various communication channels to enhance customer interactions.
- Five9's pricing may be prohibitive for smaller businesses, making it more suitable for larger enterprises with bigger budgets.
- Setting up Five9 can be complex and may require additional training, especially for businesses new to contact center software.
Aircall vs Five9: At A Glance
Value to Price
Aircall offers a competitive pricing structure that aligns well with its feature set, making it a cost-effective choice for businesses seeking robust communication solutions. Five9, while slightly more expensive, provides a comprehensive suite of tools that justify its price, especially for larger enterprises. If you're a small to medium-sized business, Aircall might offer better value for your budget.
Ease of Use
Both Aircall and Five9 are designed with user-friendliness in mind. Aircall's intuitive interface makes it easy for teams to get started quickly, while Five9 offers a slightly more advanced setup that may require some initial training. If you prioritize ease of use, Aircall might be the better option for you.
Functionality
Five9 excels in functionality with its extensive range of features, including advanced call routing and omnichannel support. Aircall, while offering essential features, may not match the depth of Five9's capabilities. If your business requires advanced functionality, Five9 is likely the better choice.
Scalability
Both Aircall and Five9 offer scalable solutions that grow with your business. Aircall is ideal for small to medium-sized businesses looking for a flexible solution, while Five9 is better suited for larger enterprises with complex needs. If scalability is a priority, consider your business size and future growth plans.
Integrations
Aircall provides seamless integration with popular CRM and helpdesk tools, making it easy to connect with existing systems. Five9 also offers a wide range of integrations, but its focus on enterprise solutions may appeal more to larger organizations. If you need extensive integrations, both tools are strong contenders.
Customer Support
Aircall offers reliable customer support with various channels for assistance. Five9 provides robust support options, including dedicated account managers for enterprise clients. If personalized support is crucial for your business, Five9 might be the better choice.
Security
Security is a priority for both Aircall and Five9, with each offering robust measures to protect customer data. Five9's enterprise-grade security features may provide additional peace of mind for larger organizations. If security is a top concern, Five9's offerings might be more reassuring.
Overall Rating
Both Aircall and Five9 are highly rated for their performance and features. Aircall is a strong choice for small to medium-sized businesses, while Five9 is better suited for larger enterprises with complex needs. Consider your business size and requirements when choosing between the two.
Aircall vs Five9: A Detailed Breakdown of Key Features
Call Routing
Aircall offers efficient call routing features that allow businesses to manage incoming calls effectively. Five9, on the other hand, provides more advanced call routing options, including skills-based routing and priority queuing. If your business requires sophisticated call routing capabilities, Five9 might be the better choice.
Voicemail
Both Aircall and Five9 offer voicemail features, but Five9's voicemail system is more advanced, with options for transcription and integration with email. If you need a more comprehensive voicemail solution, Five9 is likely the better option.
Analytics
Aircall provides basic analytics to help businesses track call performance. Five9 offers more in-depth analytics and reporting tools, allowing businesses to gain deeper insights into their contact center operations. If analytics is a priority, Five9's offerings are more robust.
Omnichannel Support
Five9 excels in omnichannel support, offering seamless integration across various communication channels. Aircall provides basic omnichannel capabilities but may not match the depth of Five9's offerings. If your business requires comprehensive omnichannel support, Five9 is the better choice.
Predictive Dialing
Five9's predictive dialing feature is more advanced, offering options for automated dialing and call pacing. Aircall provides basic dialing features but may not match the sophistication of Five9's predictive dialing. If predictive dialing is crucial, Five9 is the better option.
CRM Integration
Aircall offers seamless integration with popular CRM tools, making it easy to connect with existing systems. Five9 also provides CRM integration, but its focus on enterprise solutions may appeal more to larger organizations. If CRM integration is a priority, both tools are strong contenders.
Pricing Comparison of Aircall and Five9
We’ve compiled the pricing tables and highlighted the key features of both Aircall and Five9 to aid in your decision-making process. Let’s explore what each platform has to offer.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Five9 Pricing Plans
- Includes chat, voice, email, SMS/MMS, and social messaging channels.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Includes chat, voice, email, SMS/MMS, and social messaging channels.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
Our Rating Methodology
We thoroughly evaluate each contact center software, focusing on key aspects like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations align with your needs. Each of the seven evaluation factors is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Aircall or Five9: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- User-friendly interface
If you are a small business owner looking for a user-friendly interface, Aircall is an excellent choice. Its intuitive design makes it easy to manage communication needs without extensive training.
- Seamless CRM integration
If you need seamless CRM integration, Aircall is the better option. It connects effortlessly with popular CRM tools, streamlining workflows and improving customer interactions.
Choose Five9 If You Need ...
- Comprehensive feature set
If your business requires a comprehensive feature set, Five9 is the ideal choice. It offers advanced call routing, predictive dialing, and omnichannel support, making it a powerful tool for contact centers.
- Advanced analytics
If you need advanced analytics and reporting, Five9 is the better option. Its in-depth tools provide valuable insights into contact center operations, enabling data-driven decision-making.
Frequently Asked Questions
Which tool is better for small businesses?
Does Five9 offer better analytics than Aircall?
Which tool offers better CRM integration?
Is Five9 more expensive than Aircall?
Which tool is easier to set up?
Does Aircall offer omnichannel support?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
