Act! vs Bitrix24 (2024 Comparison)
Act! offers a user-friendly CRM solution with robust contact management and reliable customer support, making it ideal for small to medium-sized businesses looking to enhance their customer relationships.
- User-friendly interface
- Robust contact management
- Reliable customer support
- Limited scalability
- Basic project management
- Fewer integrations
Free plan?
YesStarting price
€30 per month per user
Bitrix24 provides a comprehensive CRM and collaboration platform with advanced features and scalable architecture, making it a versatile choice for businesses seeking to improve team productivity and customer engagement.
- Comprehensive feature set
- Advanced collaboration tools
- Scalable architecture
- Steep learning curve
- Interface can feel cluttered
- Occasional performance issues
Free plan?
YesStarting price
US$49 per monthWhat is Act!?
Act! is a comprehensive CRM software designed to help businesses manage customer relationships effectively. It offers a range of features including contact management, sales pipeline management, and marketing automation. With Act!, you can streamline your sales processes, improve customer interactions, and enhance productivity. The software is particularly beneficial for small to medium-sized businesses looking to organize their customer data and drive sales growth.
What is Bitrix24?
Bitrix24 is a versatile CRM and collaboration platform that caters to businesses of all sizes. It provides tools for customer relationship management, project management, and team collaboration. Bitrix24 helps businesses streamline their operations by offering features like task management, document sharing, and communication tools. It's an ideal solution for companies looking to enhance team productivity and improve customer engagement.
Pros and Cons of Act! vs Bitrix24
Pros & Cons of Act!
- Act! offers a straightforward and intuitive interface, making it easy for users to navigate and manage customer relationships effectively. This simplicity is particularly beneficial for small businesses.
- With Act!, you can efficiently store and organize customer information, ensuring that your sales and marketing teams have access to accurate and up-to-date data.
- Act! provides dependable customer support, ensuring that users receive assistance when needed. This support is crucial for businesses that rely on CRM software for their daily operations.
- Act! may face limitations as your business grows, making it less suitable for larger organizations with more complex CRM needs.
- While Act! offers basic project management features, it lacks the advanced tools needed for comprehensive project management, making it less ideal for businesses with complex project requirements.
- Act! offers a limited range of integrations with third-party applications, which may restrict businesses looking to connect with a wider array of tools.
Pros & Cons of Bitrix24
- Bitrix24 offers a wide range of features, including CRM, project management, and team collaboration tools, making it a versatile solution for businesses of all sizes.
- With features like chat, video conferencing, and document sharing, Bitrix24 enhances team productivity and communication, making it ideal for businesses looking to improve collaboration.
- Bitrix24's scalable architecture allows it to accommodate businesses of all sizes, making it a future-proof choice for growing companies.
- Bitrix24's comprehensive feature set can be overwhelming for new users, requiring time and effort to fully understand and utilize its capabilities.
- The abundance of features in Bitrix24 can make the interface feel cluttered, potentially hindering user experience and navigation.
- Some users have reported occasional performance issues with Bitrix24, which can impact productivity and user satisfaction.
Act! vs Bitrix24: At A Glance
Value to Price
Act! offers a solid value for its price, providing essential CRM features that cater to small and medium-sized businesses. Bitrix24, on the other hand, offers a more comprehensive suite of tools at a competitive price, making it a better choice for businesses looking for an all-in-one solution.
Ease of Use
Act! is user-friendly, with a straightforward interface that makes it easy for users to navigate. Bitrix24, however, takes ease of use to the next level with its intuitive design and seamless integration of various tools, making it ideal for teams that prioritize user experience.
Functionality
Act! provides robust CRM functionalities, including contact management and sales tracking. Bitrix24 surpasses Act! in functionality by offering additional features like project management and team collaboration tools, making it a more versatile option for businesses with diverse needs.
Scalability
Act! is suitable for small to medium-sized businesses, but may face limitations as your business grows. Bitrix24, with its scalable architecture, can accommodate businesses of all sizes, making it a more future-proof choice for growing companies.
Integrations
Act! offers a decent range of integrations with popular business tools. Bitrix24, however, excels in this area with a wider array of integrations, allowing businesses to connect with more third-party applications and streamline their workflows.
Customer Support
Act! provides reliable customer support, ensuring users receive assistance when needed. Bitrix24 also offers strong customer support, with additional resources like community forums and extensive documentation, making it a better choice for users who value comprehensive support options.
Security
Both Act! and Bitrix24 prioritize security, offering robust measures to protect user data. However, Bitrix24's advanced security features, including data encryption and access controls, give it an edge over Act! in terms of safeguarding sensitive information.
Overall Rating
While Act! is a reliable CRM solution for small to medium-sized businesses, Bitrix24's comprehensive features and scalability make it a more attractive option for businesses looking for a versatile and future-proof CRM platform.
Act! vs Bitrix24: A Detailed Breakdown of Key Features
Contact Management
Act! excels in contact management, offering a user-friendly interface to store and organize customer information. Bitrix24, however, takes it a step further with advanced features like social media integration and contact segmentation, making it a better choice for businesses looking to enhance their customer relationship management.
Sales Pipeline
Act! provides a robust sales pipeline feature, allowing users to track and manage sales opportunities effectively. Bitrix24 offers a more comprehensive sales pipeline with additional features like sales automation and reporting, making it ideal for businesses looking to optimize their sales processes.
Marketing Automation
Act! offers basic marketing automation tools, enabling users to create and manage email campaigns. Bitrix24, on the other hand, provides a more advanced marketing automation suite with features like lead scoring and campaign analytics, making it a better choice for businesses looking to enhance their marketing efforts.
Project Management
While Act! offers basic project management features, Bitrix24 excels in this area with a comprehensive suite of tools for task management, time tracking, and collaboration. This makes Bitrix24 a more suitable option for businesses looking to streamline their project management processes.
Team Collaboration
Act! provides basic team collaboration features, allowing users to share information and communicate with team members. Bitrix24, however, offers a more robust collaboration platform with features like chat, video conferencing, and document sharing, making it a better choice for businesses looking to enhance team productivity.
Document Sharing
Act! offers basic document sharing capabilities, allowing users to store and share files with team members. Bitrix24, however, provides a more advanced document management system with features like version control and access permissions, making it a better choice for businesses looking to improve their document management processes.
Pricing Comparison of Act! and Bitrix24
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Act! and Bitrix24. This comparison will highlight the best option for managing your customer relationships.
Act! Pricing Plans
- Secure hosting in Frankfurt ensuring data protection.
- Automatic updates and backups for peace of mind.
- Optional desktop sync for flexible data access.
- Expert technical support available for assistance.
- Self-managed security for complete data control.
- Complete control of updates for tailored software management.
- Compatibility with desktop add-ons for enhanced functionality.
- Expert technical support for troubleshooting and guidance.
Bitrix24 Pricing Plans
- Task and project management to streamline workflows and deadlines.
- CRM system to manage customer relationships effectively.
- Bitrix24 Sign for secure document signing and management.
- Drive for cloud storage and file sharing.
- 5 user access for small team collaboration.
- Website builder for creating professional websites.
- Online store setup for e-commerce businesses.
- Customer support for resolving queries and issues.
- 50 user access for medium-sized teams.
- Marketing tools for promoting products and services.
- Online documents for collaborative editing and sharing.
- Administration tools for managing user roles and permissions.
- 100 user access for large teams and departments.
- X5 CRM for advanced customer relationship management.
- e-Signature for HR to streamline HR processes.
- Sales Intelligence for data-driven sales strategies.
- 250 user access with scalability up to 10,000 users.
- Multiple branches support for global operations.
- Enterprise pack for enhanced performance and security.
- Scalability options for growing business needs.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best CRM solution.
Act! or Bitrix24: Which One Matches Your Business Needs?
Choose Act! If You Need ...
- User-friendly CRM solution
If you are a small to medium-sized business looking for a user-friendly CRM solution, Act! is a great choice. Its intuitive interface and robust contact management features make it easy to manage customer relationships effectively.
- Reliable customer support
If you value reliable customer support and assistance, Act! is the right choice. With dependable support services, you can ensure that your CRM needs are met efficiently and effectively.
Choose Bitrix24 If You Need ...
- Comprehensive CRM platform
If you need a comprehensive CRM platform with advanced collaboration tools, Bitrix24 is the ideal choice. Its wide range of features and scalable architecture make it suitable for businesses of all sizes.
- Advanced collaboration tools
If you are looking to enhance team productivity and communication, Bitrix24 is the better option. With features like chat, video conferencing, and document sharing, it offers a robust collaboration platform.
Frequently Asked Questions
Which tool is better for small businesses, Act! or Bitrix24?
Does Bitrix24 offer better collaboration tools than Act!?
Is Act! more affordable than Bitrix24?
Which tool offers better scalability, Act! or Bitrix24?
Does Act! offer more integrations than Bitrix24?
Which tool provides better security features, Act! or Bitrix24?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
